Privacy Policy

Introduction

ProGini Claim Guard AI ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of the data you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using the Service, you consent to the practices described in this policy.

Information We Collect

How We Use Your Information

• Service Provision: To analyze claims, generate risk scores, and deliver fraud-detection insights.
• Platform Improvement: To train and refine our AI models, improve benchmark accuracy, and enhance detection algorithms.
• Security: To monitor for unauthorized access, detect anomalies in platform usage, and protect against cyber threats.
• Compliance: To meet legal obligations, respond to lawful requests, and enforce our Terms of Use.
• Communication: To send service updates, security alerts, and respond to support inquiries.

Data Security

We implement industry-standard security measures to protect your data:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit.
• Role-based access controls (RBAC) with least-privilege principles.
• Regular security audits, vulnerability assessments, and penetration testing.
• SOC 2 Type II compliance program in progress.
• Comprehensive audit logging of all data access and modifications.

Data Sharing and Disclosure

We do not sell your data. We may share information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in hosting, analytics, and security, bound by strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with data protection commitments maintained.
• With Your Consent: In any other case where you have explicitly authorized the disclosure.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to or restrict certain processing activities.
• Receive your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@progini.ai.

Data Retention

We retain your data for as long as your account is active or as needed to provide you with the Service. Upon account termination, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes such as fraud prevention and security.

HIPAA Compliance

ProGini Claim Guard AI is designed to align with HIPAA requirements. We execute Business Associate Agreements (BAAs) with covered entities and business associates as required. Our infrastructure includes safeguards for Protected Health Information (PHI) including encryption, access controls, audit trails, and workforce training.

Cookies and Tracking

We use essential cookies to maintain session state and authentication. We do not use third-party advertising cookies or tracking pixels. You can manage cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of the Service after such changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@progini.ai or write to:

ProGini Claim Guard AI
Attn: Privacy Officer
Wilmington, Delaware, USA